Key points from IPVM's analysis and testing of the exploit: No matter how or where your customers choose to interact with you, Pega Email Bot keeps context across channels to provide a consistent experience.Full disclosure to the Hikvision backdoor has been released, allowing easy exploit of vulnerable Hikvision IP cameras.Īs the researcher, Monte Crypto, who disclosed the details confirmed, this is:Ī backdoor that allows unauthenticated impersonation of any configured user account. Start with email and extend the same customer journey to chat, web, and mobile. Every email is captured and fed back into Pega’s machine learning algorithms to improve accuracy and keep up with rapid changes to your business. Whether it’s changing an address, requesting a new card, or entering additional information, Pega Email Bot uses powerful case management to create and triage work to the right person or system, and drive it to completion. Pega Email Bot uses natural language processing (NLP) text analysis to quickly understand an email’s topic, see context, and automatically map vital information. Emails don’t always follow a set structure, and key information can be hidden in attachments. The Pega Email Bot understands and actions email – taking intelligent email automation to the next level. Drive work across back-end systems to accelerate work and unlock legacy applications. Eliminate manual work. Use self-learning AI to intelligently route emails to the right place, freeing up employees to focus on more complex tasks.Provide your customers with personalized messages and real outcomes – not pre-canned auto-responses. Pega Email Bot helps you automate, triage, and respond to large volumes of customer email while still providing a personal touch. Go from robotic responses to real replies And empower your employees to focus on what matters most – customer relationships. Give your customers the timely and personalized responses they expect. With Pega Email Bot, you can handle massive volumes of email at the speed today’s market demands. This puts an enormous strain on your customer experiences, employee productivity, and existing processes. Add in a major crisis and a rapidly shifting market and the challenge gets even harder. Keeping up with day-to-day email volume is difficult in the best of times. Triage and respond to millions of customer emails – fast Real time: Definitions, data, and results from the market
Case Study CBA: Exceeding customer expectationsįinding your superpower: How Pega’s AI is powering Verizon
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