They use the term ‘Quicktime’ to imply a proprietary Apple system, but that’s not true. “because currently the Windows operating system does not have a 64-bit video or audio codec for the three QuickTime media formats.”Įven this excuse doesn’t tell the whole story. Microsoft hasn’t bothered to update Windows or as Microsoft itself says: Near the bottom they refer to the error message we’ve copied above with a support page that tells the sad story. If you read between the lines of that page, you’d see that 64-bit support isn’t complete. They skirt around this nasty in their support page about PowerPoint video and audio support. Microsoft is a master at hiding their limitations without overtly lying. The workaround is to convert the media file into something that any PowerPoint (2010, 2013 or 2016) will understand like Windows Media or MP3 for audio. Apple stopped supporting Windows back in 2009. Installing Apple’s QuickTime isn’t an option anymore. “PowerPoint 64-bit version cannot insert this file because Windows doesn’t have the necessary 64-bit codec support”. The error message is worded to put the responsibility on the customer for the problem. Microsoft left the codecs (which translate the media file) in 32-bit form even on what’s supposed to be a 64-bit operating system. It means you have PowerPoint 64-bit version but Windows (also 64-bit) doesn’t have the proper video and audio support. Verify that the necessary 64-bit codec for this media format is installed, and then try again.” “PowerPoint cannot insert a video from the selected file. Thanks for joining us! You'll get a welcome message in a few moments.Ī hidden trap in the 64-bit versions of Microsoft Office 2016 or 2013, they can’t work with MPEG-4 video.
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